Q & A
|
I have never rented before, how does this work?
We make it easy. Just click on the images with a heart to create a wish list. When you are ready submit the wish list for a quote. We will check our inventory and send you a personalized proposal for your review. We can adjust it as needed before your final decision is made. Upon signing the contract, 50% of the rental total must be paid; and the balance 15 days prior to the event. When we circle back 15 days before we will adjust your order based on your guest count. Yes, your guest counts usually come in lower and that is fine with us as long as we get your count 15 days prior. We are not able to lower the counts after that. All items are DIY so you or your caterer can set up as you wish. |
|
Is your tableware delivered food ready?
Yes, our tableware is delivered cleaned, sanitized and food ready.
Yes, our tableware is delivered cleaned, sanitized and food ready.
Do I need to wash the plates after use?
All we ask is that you scrape the plates to remove food debris and then rinse them before placing back into the delivery containers. We pride ourselves on using commercial delivery equipment for plates and glassware making set up and take down easy.
All we ask is that you scrape the plates to remove food debris and then rinse them before placing back into the delivery containers. We pride ourselves on using commercial delivery equipment for plates and glassware making set up and take down easy.
Can I pick out the china?
No need to pick out pieces. Our mismatched china all coordinates together. Upon placing your rental request just let us know if there is a certain color scheme and we will do our best to include those pieces to the mix.
No need to pick out pieces. Our mismatched china all coordinates together. Upon placing your rental request just let us know if there is a certain color scheme and we will do our best to include those pieces to the mix.
How long is the rental period?
We typically rent for three days-the day before through the day following the event. You are only charged for one day. Let us know if you have a special request for additional days.
We typically rent for three days-the day before through the day following the event. You are only charged for one day. Let us know if you have a special request for additional days.
What if I break something?
This may happen, and it does. This is why we charge a 10% damage protection fee on all orders and will charge up to 5 times the rental cost if inventory is damaged beyond repair. If it can be repaired, we charge the cost of repair. Please send back the broken item.
This may happen, and it does. This is why we charge a 10% damage protection fee on all orders and will charge up to 5 times the rental cost if inventory is damaged beyond repair. If it can be repaired, we charge the cost of repair. Please send back the broken item.
Can I pick up my order?
Yes, we are by appointment and are happy to arrange a time and date. We charge a 25.00 packing and handling fee on all pick ups. All items are inspected and carefully packed for your specific event in commercial racks and crates. This is to ensure your fragile items arrive intact. No open bed Pickup trucks. These precious items need to be transported in an enclosed space. Your order will take up room so please remove any unnecessary items.
Yes, we are by appointment and are happy to arrange a time and date. We charge a 25.00 packing and handling fee on all pick ups. All items are inspected and carefully packed for your specific event in commercial racks and crates. This is to ensure your fragile items arrive intact. No open bed Pickup trucks. These precious items need to be transported in an enclosed space. Your order will take up room so please remove any unnecessary items.
How far will you travel?
We typically serve the Northwest suburbs of Chicagoland and Lake Geneva areas. Glad to deliver our event rentals to Algonquin, Chicago, Elgin, Joliet, Lake Forest, Lemont, Naperville, Plainfield, Rockford, Winnetka Illinois and surrounding areas. We have traveled to Indianapolis Indiana, Champaign Illinois, Galena Illinois, Janesville WI, Burlington WI, Kenosha WI, Lake Geneva WI. We are unable to ship at this time but are happy to quote farther distances from our headquarters in Algonquin Illinois. Keep in mind we do charge a delivery fee based on miles. Please consult your quote.
We typically serve the Northwest suburbs of Chicagoland and Lake Geneva areas. Glad to deliver our event rentals to Algonquin, Chicago, Elgin, Joliet, Lake Forest, Lemont, Naperville, Plainfield, Rockford, Winnetka Illinois and surrounding areas. We have traveled to Indianapolis Indiana, Champaign Illinois, Galena Illinois, Janesville WI, Burlington WI, Kenosha WI, Lake Geneva WI. We are unable to ship at this time but are happy to quote farther distances from our headquarters in Algonquin Illinois. Keep in mind we do charge a delivery fee based on miles. Please consult your quote.
Do you have a minimum order?
Yes, we have a minimum order of $100.00 and a packing, delivery and pick up fee of $25.00 depending on the size of order. 60.00 delivery fee within 10 miles of Algonquin, IL or a base rate of 30.00 plus 3.50 per mile. Delivery fee is subject to change and is based on size of order, delivery location and venue. Check your contract for delivery details. Small orders are available for pickup at or Algonquin IL location.
Yes, we have a minimum order of $100.00 and a packing, delivery and pick up fee of $25.00 depending on the size of order. 60.00 delivery fee within 10 miles of Algonquin, IL or a base rate of 30.00 plus 3.50 per mile. Delivery fee is subject to change and is based on size of order, delivery location and venue. Check your contract for delivery details. Small orders are available for pickup at or Algonquin IL location.
Who will set up the items for display?
All our pieces are DIY. This is how we are able to offer such competitive prices. All items will be carefully wrapped and packaged for travel for you to set up as you wish for your event. If you need help just let us know we are happy to recommend an event planner or stylist to assist you.
All our pieces are DIY. This is how we are able to offer such competitive prices. All items will be carefully wrapped and packaged for travel for you to set up as you wish for your event. If you need help just let us know we are happy to recommend an event planner or stylist to assist you.
Do you have a warehouse?
Yes, we do! We are by appointment only. The best way to contact us is via phone or email or submit a wish list from our website. Contact us to schedule an appointment to view all of our pretty pieces in our design center. At our design center we will play with linen colors, dishware and glassware to enhance your vision.
Yes, we do! We are by appointment only. The best way to contact us is via phone or email or submit a wish list from our website. Contact us to schedule an appointment to view all of our pretty pieces in our design center. At our design center we will play with linen colors, dishware and glassware to enhance your vision.
When will I receive my rental order?
Deliveries are arranged during business hours. Please contact us as early as possible to secure your booking delivery date. For weekend events, delivery is usually Thursday or Friday and picked up on Monday. We understand many venues require same day delivery and late night pickups, just let us know your special requirements and we will do our best to accommodate you. We will be confirming deliveries with you and your venue.
Deliveries are arranged during business hours. Please contact us as early as possible to secure your booking delivery date. For weekend events, delivery is usually Thursday or Friday and picked up on Monday. We understand many venues require same day delivery and late night pickups, just let us know your special requirements and we will do our best to accommodate you. We will be confirming deliveries with you and your venue.
Do you accept credit cards?
We accept all major credit cards. Our easy quoting system allows you to sign your contract and pay online. We do not offer a cash discount. We believe credit card processing fees are a cost of doing business.
We accept all major credit cards. Our easy quoting system allows you to sign your contract and pay online. We do not offer a cash discount. We believe credit card processing fees are a cost of doing business.
We cancelled our event, can I get my money back?
All deposits are non-refundable. We will make every effort to transfer your payments to a different date or a credit on your Dish & Decor account that can be used at a later date.
All deposits are non-refundable. We will make every effort to transfer your payments to a different date or a credit on your Dish & Decor account that can be used at a later date.
